Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", or "your") and FireApp ("Company", "we", "us", or "our") regarding your use of our customer relationship management platform, browser extensions, and related services (collectively, the "Service").

By accessing, using, or registering for our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Service.

These Terms apply to all users of the Service, including visitors, registered users, and subscribers. Your continued use of the Service constitutes acceptance of any modifications to these Terms.

2. Description of Service

FireApp is a comprehensive customer relationship management (CRM) platform designed to help individuals and businesses:

• Manage and organize contact information and professional networks
• Track communications, activities, and business relationships
• Automate outreach and follow-up processes
• Integrate with third-party services and platforms
• Generate insights and analytics for business development
• Access our platform through web applications and browser extensions

The Service includes, but is not limited to:

• Web-based CRM platform and dashboard
• Browser extensions for enhanced functionality
• Mobile-responsive web applications
• API access and integration capabilities
• Customer support and documentation

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate and current
• Use only one account per person or entity
• Not create accounts for others without their permission
• Be at least 18 years old or have parental consent if under 18

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Using strong passwords and enabling two-factor authentication when available
• Logging out of your account when using shared devices

3.3 Account Termination

We reserve the right to suspend, terminate, or restrict your account if you:

• Violate these Terms or our Privacy Policy
• Engage in fraudulent, abusive, or illegal activities
• Fail to pay required fees
• Provide false or misleading information
• Use the Service in a manner that harms us or other users

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service to:

• Manage your professional relationships and business contacts
• Organize and track your business activities and communications
• Integrate with authorized third-party services
• Generate reports and insights for legitimate business purposes
• Comply with all applicable laws and regulations

4.2 Prohibited Uses

You agree not to use the Service to:

• Violate Laws: Engage in any illegal activities or violate applicable laws
• Infringe Rights: Infringe on intellectual property, privacy, or other rights
• Harm Others: Harass, abuse, threaten, or harm other users or third parties
• Spam: Send unsolicited communications, spam, or bulk messages
• Malicious Code: Transmit viruses, malware, or other harmful code
• Unauthorized Access: Attempt to gain unauthorized access to our systems
• Reverse Engineering: Reverse engineer, decompile, or disassemble our software
• Data Mining: Use automated tools to extract data without permission
• Competitive Use: Use the Service to build competing products or services
• Commercial Exploitation: Resell or redistribute the Service without authorization

4.3 Content Standards

Any content you upload, post, or share through our Service must:

• Be accurate and not misleading
• Comply with applicable laws and regulations
• Not infringe on third-party rights
• Not contain offensive, defamatory, or inappropriate material
• Not violate our community guidelines

5. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

5.1 Data Ownership

You retain ownership of your data. By using our Service, you grant us a limited license to use your data solely to provide and improve our Service.

5.2 Data Security

We implement industry-standard security measures to protect your data, but you acknowledge that no system is 100% secure and we cannot guarantee absolute security.

5.3 Data Export and Deletion

You may export your data at any time and request deletion of your account and associated data, subject to our data retention policies and legal obligations.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by FireApp and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not:

• Copy, modify, or distribute our software or content
• Use our trademarks or logos without permission
• Create derivative works based on our Service
• Remove or alter any proprietary notices

6.2 Your Content

You retain ownership of content you create, upload, or share through our Service. By using our Service, you grant us a non-exclusive, royalty-free license to use, store, and process your content solely to provide our Service.

6.3 Third-Party Content

Our Service may include content from third parties. Such content is owned by the respective third parties and is subject to their terms and conditions.

7. Third-Party Services and Integrations

Our Service may integrate with third-party services, including but not limited to:

• Social media platforms (LinkedIn, Twitter, Facebook)
• Email services (Gmail, Outlook, Yahoo)
• CRM systems and business tools
• Marketing automation platforms
• Payment processors and billing services

7.1 Third-Party Terms

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the actions or policies of third-party service providers.

7.2 Integration Risks

Third-party integrations may be subject to changes, limitations, or discontinuation by the third-party provider. We are not liable for any issues arising from third-party service changes or discontinuation.

8. Payment Terms and Billing

8.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current pricing and plan details are available on our website and may change with notice.

8.2 Billing and Payment

• Subscription fees are billed in advance on a recurring basis
• Payment is due immediately upon billing
• We accept major credit cards and other payment methods as specified
• You are responsible for all applicable taxes
• Failed payments may result in service suspension

8.3 Cancellation and Refunds

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• Refunds are provided at our discretion and in accordance with our refund policy
• No refunds for partial months or unused time

8.4 Price Changes

We reserve the right to change our pricing with 30 days' notice. Price changes will not affect your current billing period but will apply to subsequent renewals.

9. Service Availability and Support

9.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Force majeure events beyond our control
• Third-party service outages

9.2 Service Level Agreement

We aim to maintain 99.9% uptime for our core services, excluding scheduled maintenance and force majeure events. This is not a guarantee and may vary based on your subscription plan.

9.3 Customer Support

We provide customer support through various channels, including email, chat, and documentation. Support availability may vary based on your subscription plan.

10. Disclaimers and Warranties

10.1 Service "As Is"

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness
• Warranties of non-infringement or freedom from errors
• Warranties regarding uninterrupted or error-free operation

10.2 Third-Party Content

We do not warrant or assume responsibility for any third-party content, services, or materials accessed through our Service.

10.3 Data Loss

While we implement backup and security measures, we cannot guarantee against data loss. You are responsible for maintaining backups of important data.

11. Limitation of Liability

To the maximum extent permitted by applicable law, FireApp and its affiliates, officers, directors, employees, and agents shall not be liable for any:

11.1 Types of Damages

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Loss of goodwill or reputation
• Punitive or exemplary damages
• Damages resulting from third-party actions or content

11.2 Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us for the Service in the 12 months preceding the claim.

11.3 Exceptions

Some jurisdictions do not allow the limitation of certain damages, so these limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless FireApp and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload, post, or share through the Service
• Your violation of applicable laws or regulations

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in your settings
• Contacting our support team
• Following the cancellation process for paid subscriptions

13.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if you:

• Violate these Terms or our Privacy Policy
• Engage in fraudulent or illegal activities
• Fail to pay required fees
• Use the Service in a manner that harms us or other users
• Provide false or misleading information

13.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your account and associated data
• You remain liable for any outstanding fees
• Certain provisions of these Terms survive termination

14. Dispute Resolution

14.1 Informal Resolution

Before pursuing formal legal action, you agree to first contact us to attempt to resolve any dispute informally. We will make good faith efforts to resolve disputes within 30 days.

14.2 Binding Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

14.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be limited to the dispute between you and us individually. You waive any right to participate in class actions or consolidated proceedings.

14.4 Exceptions

This dispute resolution section does not apply to intellectual property disputes or claims for injunctive relief.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. When we make changes, we will:

• Post the updated Terms on our website
• Update the "Last updated" date at the top of these Terms
• Notify you of material changes via email or through our Service
• Provide at least 30 days' notice for material changes

Your continued use of the Service after any changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

16. General Provisions

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of law provisions.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

16.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

16.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

16.5 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: