Privacy Policy
Last updated: December 2024
1. Introduction
FireApp ("we", "us", "our", or "Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management (CRM) platform, browser extensions, and related services (collectively, the "Service").
By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.
This Privacy Policy complies with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.
2. Information We Collect
2.1 Personal Information
We collect information that can be used to identify you, including:
- Account Information: Name, email address, phone number, company information, job title, and other details you provide when creating an account
- Profile Information: Profile pictures, bio, professional background, and preferences
- Contact Information: Address, billing information, and emergency contact details
- Authentication Data: Login credentials, security questions, and two-factor authentication information
2.2 Business Data
We collect data related to your business activities, including:
- Contact Database: Names, email addresses, phone numbers, job titles, and company information of your contacts
- Communication Records: Emails, messages, call logs, meeting notes, and other communication data
- Activity Data: Tasks, appointments, follow-ups, and other business activities
- Content Data: Notes, documents, files, and other content you upload or create
2.3 Technical Information
We automatically collect certain technical information, including:
- Device Information: Device type, operating system, browser type, IP address, and device identifiers
- Usage Data: How you interact with our Service, features used, time spent, and user behavior patterns
- Log Data: Server logs, error reports, and performance data
- Location Data: General geographic location based on IP address (with your consent)
2.4 Third-Party Data
We may receive information from third-party services you connect to our platform:
- Social Media: LinkedIn profile data, connections, and activity (with your authorization)
- Email Services: Gmail, Outlook, and other email provider data (with your authorization)
- CRM Systems: Data from other CRM platforms you choose to integrate
- Marketing Tools: Data from marketing automation platforms and analytics services
3. How We Use Your Information
3.1 Service Provision
- Provide, maintain, and improve our CRM platform and related services
- Process transactions and manage your account
- Enable features and functionality across our platform
- Provide customer support and technical assistance
3.2 Personalization and Enhancement
- Customize your experience and deliver relevant content
- Provide personalized recommendations and insights
- Develop new features and improve existing ones
- Conduct research and analytics to enhance our services
3.3 Communication
- Send service-related notifications and updates
- Provide marketing communications (with your consent)
- Respond to your inquiries and support requests
- Send important security and policy updates
3.4 Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service and other agreements
- Protect our rights and the rights of our users
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process your personal data based on the following legal grounds:
- Contract Performance: To provide our services under our Terms of Service
- Legitimate Interest: To improve our services, prevent fraud, and ensure security
- Consent: For marketing communications and optional features
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
5.1 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for monetary consideration.
5.2 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform:
- Cloud Infrastructure: Hosting and data storage providers
- Analytics Services: Usage analytics and performance monitoring
- Payment Processors: Billing and payment processing services
- Communication Tools: Email and messaging service providers
- Security Services: Fraud detection and security monitoring
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
5.4 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal process (subpoenas, court orders, warrants)
- Government investigations or regulatory requests
- Protection of our rights, property, or safety
- Protection of our users' rights, property, or safety
6. Data Security
We implement comprehensive security measures to protect your information:
6.1 Technical Safeguards
- Encryption: Data encrypted in transit and at rest using industry-standard protocols
- Access Controls: Multi-factor authentication and role-based access controls
- Network Security: Firewalls, intrusion detection, and secure network architecture
- Regular Audits: Security assessments and penetration testing
6.2 Administrative Safeguards
- Employee training on data protection and security best practices
- Background checks for employees with access to sensitive data
- Regular security policy reviews and updates
- Incident response procedures and breach notification protocols
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
- Account Data: Retained while your account is active and for a reasonable period after closure
- Usage Data: Typically retained for up to 2 years for analytics and service improvement
- Communication Data: Retained according to your preferences and legal requirements
- Legal Requirements: Some data may be retained longer to comply with legal obligations
You may request deletion of your data at any time, subject to legal and contractual requirements.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions where applicable
- Certification under recognized privacy frameworks
- Other appropriate safeguards as required by applicable law
9. Your Rights and Choices
9.1 General Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
9.2 California Privacy Rights (CCPA)
California residents have additional rights under the CCPA:
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access personal information
- Right to equal service and price
9.3 Exercising Your Rights
To exercise your rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
10.1 Types of Cookies
- Essential Cookies: Required for basic functionality and security
- Performance Cookies: Help us understand how you use our service
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used for targeted advertising (with your consent)
10.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our service.
11. Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if you have an account)
- Displaying a prominent notice in our service
- Other methods as required by applicable law
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
13. Related Policies
This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our services, and any other policies we may reference.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: [email protected]
General Inquiries: Contact Us
Address: FireApp Privacy Team
Response Time: We will respond to your inquiry within 30 days